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SMS Messaging & Consent
By submitting a service request through a contractor that uses LeadLock, you consent to receive text messages related to your request.
LeadLock sends SMS messages on behalf of home-service contractors to help respond to inquiries, ask questions about the service issue, schedule appointments, and send appointment confirmations and reminders.
Message frequency varies. Message and data rates may apply.
Text messages are strictly transactional and conversational. LeadLock does not send promotional or marketing campaigns and does not use purchased contact lists.
You may opt out at any time by replying STOP to any message.
Reply HELP for assistance.
Your phone number is used only to communicate about your service request and is never sold or shared for unrelated marketing.
Q1: What happens when I miss a call?
When you miss a call or when a call comes in after hours — LeadLock steps in immediately. The customer is texted back within seconds, the issue is qualified using HVAC-specific questions, and LeadLock works to book the service appointment on your calendar whenever possible. If the situation requires human involvement, LeadLock escalates the lead and sends you a clear summary. This prevents missed calls and after-hours inquiries from turning into lost jobs.
Q2: What if LeadLock books bad or unqualified leads?
LeadLock only books jobs that fit the rules you approve. You control: Service area Job types Business hours Emergency handling Requests outside your rules are filtered out or escalated instead of booked. Spam, sales calls, and non-service inquiries do not qualify as recovered jobs. LeadLock is designed to protect your calendar — not clutter it.
Q3: What if it doesn't work for my business?
LeadLock is backed by a results guarantee. If LeadLock does not recover the minimum number of booked HVAC jobs included in your coverage plan during a 30-day billing cycle, your next month of service is free. There are no contracts and no setup fees, so there’s no risk in trying it.
Q4: Is this an answering service?
No. LeadLock is not an answering service or a call center. Answering services take messages. LeadLock qualifies jobs, follows up, and books real service appointments directly on your calendar.
Q5: Do I need to change how my business operates?
No. LeadLock works alongside your existing phone number, calendar, and team. You don’t need to change how you answer calls, dispatch jobs, or run your business. LeadLock only steps in when a lead would otherwise be missed or delayed.
Q6: What counts as a "recovered booked job"?
A recovered booked job is an inbound HVAC lead that would have otherwise gone unanswered or delayed, where LeadLock successfully engages the customer and books a confirmed service appointment on your calendar. Spam, duplicate requests, test messages, or out-of-area inquiries do not count.
Q7: Does this replace my office staff?
No. LeadLock supports your team by handling missed calls, after-hours inquiries, and slow responses. Your office staff stays in control — LeadLock just makes sure leads don’t slip through the cracks.
Q8: How long does setup take?
Most businesses are live within 24–48 hours after submitting their info.
Q9: What counts as a booked job?
A booked job means a customer selected a time, confirmed it, and the appointment is on your calendar.
Q10: Can I use this for multiple locations?
Yes. LeadLock can support multiple locations. Starter and Growth coverage are designed for single locations. Multi-location businesses can request custom coverage.
Q11: What channels does LeadLock support?
LeadLock handles inbound phone calls and text conversations tied to your existing phone number. Additional channels may be supported based on your setup.
Q13: Is this safe and secure?
Yes. LeadLock uses secure, industry-standard tools and only accesses the information required to book appointments and communicate with customers.
Q14: What if there’s an emergency like gas or fire?
LeadLock is trained to recognize unsafe situations and advise customers to call emergency services.
